Customer Implementation Manager - North America

Swapcard is the leading AI-powered event platform designed to drive revenue growth and foster meaningful connections at in-person and hybrid events. The Client Implementation Manager (CIM) is responsible for leading client onboarding and platform setup from signature to go-live.

Requirements

• Solid understanding of Swapcard’s platform or comparable event/tech systems
• Project management skills — able to own timelines and coordinate stakeholders
• Strong communication and client-facing skills, especially during setup phases
• Detail-oriented, structured, and delivery-focused

Benefits

• Generous Paid Time Off
• 100% of your health insurance contribution paid by Swapcard
• Work-from-home budget
• Co-working space budget
• Learning budget
• Mental health care initiatives