Customer Implementation Manager - Team Leader responsible for transforming the Implementation function into a true consulting practice within the Customer Organization. Key responsibilities include operational excellence, consulting transformation, performance management, and cross-functional collaboration.
Requirements
- Strong background in implementation, consulting, or solution delivery, ideally within a SaaS or event tech environment
- Proven ability to manage complex project portfolios and coach technical or consulting teams
- Strong business acumen and ability to connect delivery quality to financial performance (margin, charge per day, utilization)
- Skilled in stakeholder communication, process design, and performance tracking
- Proven experience managing a team of implementation (consultant mindset -5 to 10 people)
- Fluent in balancing client satisfaction, operational efficiency, and business profitability
Benefits
- Generous Paid Time Off
- 100% of health insurance contribution paid by Swapcard
- Work-from-home budget
- Co-working space budget
- Learning budget
- Mental health care initiatives
