Customer Success Manager (Mid-Market)
SwarmiaNew York, New York, United States
Posted February 5, 2026
Full Time
About the Company
Swarmia is a software engineering intelligence platform that provides engineering leaders with visibility across business outcomes, developer productivity, and developer experience. By connecting with existing tools like codebases, issue trackers, and chat platforms, Swarmia enables the measurement of key metrics such as DORA and SPACE, conducts developer experience surveys, and drives continuous improvement.
Job Description
As a Customer Success Manager at Swarmia, you'll onboard, guide, and support customers as they adopt our product into their daily work. You'll work closely with a small group of experienced Customer Success Managers and partner with Sales and Product to shape how we support fast growing startups and mid market companies in the region.
Requirements
- 2+ years of experience in customer success or a similar customer-facing role in B2B SaaS
- Comfortable owning end to end onboarding that typically runs four to eight weeks
- Ability to manage a book of dozens mid-market customers
- Experience working closely with Sales, Product, and Engineering to support customer outcomes
- Ability to go deep on the product and domain
Benefits
- Annual salary
- Meaningful equity
- Comprehensive benefits
- Flexible model of work
- Great work-life balance
