Customer Success Manager

SWIVEL is seeking a Customer Success Manager to ensure customers achieve their desired outcomes while using SWIVEL's solutions. The CSM will develop and strengthen relationships with customers, increase solution utilization, and identify opportunities for business expansion.

Requirements

• Bachelor's degree in Business with a concentration in Business Administration, Business Management, Marketing, and or Finance field of study
• Minimum of five (5) years of customer service and satisfaction in financial services
• Minimum of three (3) years in Customer Success Management, Account Management, or Sales
• Proficient knowledge of business processes, applicable laws, and regulations
• Working knowledge of SaaS ecosystem
• Proficient knowledge of CRM software utilization
• Advanced organizational, planning, and multi-tasking skills
• Advanced collecting and analyzing data skills
• Advanced negotiation skills
• Advanced managing priorities and deadlines and problem-solving skills

Benefits

• Competitive overall compensation package
• Work/Life balance
• Employee engagement activities and recognition awards
• Years of Service awards
• Career enhancement and growth opportunities
• Leadership Academy and Mentor Program
• Continuing education and career certifications
• Variety of healthcare coverage options
• Traditional and Roth 401(k) retirement plans
• Lucrative Wellness Program