Inbound Customer Service Agent
SWBCMonterrey, Nuevo León, Mexico
Posted November 12, 2025
Full Time
About the Company
Headquartered in San Antonio, SWBC is a diversified financial services company co-founded in 1976 by Charlie Amato and Gary Dudley on the principles of providing excellent customer service and putting clients and their needs first. As an international financial services company, we provide quality products and services to help financial institutions, businesses, and individuals meet their goals. We are licensed to market and service a variety of financial products in all 50 states, offering solutions through several wholly-owned subsidiary corporations. What separates us from the rest: • We’re dedicated to security. • We consistently invest in technology. • We invest in our team members. • We have a strong marketing team. • We’re a relationship-based company. Follow us, and let’s move Forward. Together.
Job Description
We are seeking an Inbound Customer Service Agent to provide customer support for loan portfolios to financial institutions, insurance agents, and borrowers/members by assessing and updating collateral protection insurance coverage and identifying uninsured loans.
Requirements
- Some college coursework in Business, Management, Communications, Marketing, or related field
- Minimum 1-2 years of in-bound, out-bound, or related call center experience in insurance or banking environment
- Strong workflow and written and verbal communication skills
- Able to remain professional and courteous in all interactions
Benefits
- 401k Matching
- Health Insurance
- Life Insurance
- Disability Insurance
- Paid Time Off