Customer Success Manager

Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs for payers, self-insured employers, national health systems, and other healthcare organizations. We're looking for a Customer Success Manager to drive client growth and engagement, lead implementation projects, and cultivate strategic relationships with customers.

Requirements

• 2+ years of experience within customer success, implementation, or account management roles
• Strong skills in building and deepening strategic relationships with partners and customers
• Ability to analyze account data, track growth metrics, and report on account health and expansion opportunities
• Strong growth mindset and results orientation
• Exceptional communication and presentation skills

Benefits

• Comprehensive benefits package
• Opportunity for professional growth and development
• Competitive salary and variable compensation