Customer Success Manager

Synack’s Penetration Testing as a Service platform manages customers’ attack surfaces by discovering new assets, pentesting for critical vulnerabilities and gaining visibility into the root causes of security risks. The Customer Success Manager serves as a trusted advisor and customer advocate, helping our customers achieve success and maximise their return on investment with Synack.

Requirements

• At least 3-5 years account management and/or customer success experience in the Cyber Security Industry or Technology Industry
• Strong technical aptitude; ability to deliver complex technical presentations, perform product demonstrations, best practices, security risk management, and help customers achieve success
• Successful experiences with the development, execution, and management of success plans
• Strong executive presence at the VP level and above; demonstrated ability to seamlessly participate in discussions with business and technical leadership internally & externally
• Customer-first mindset and advocacy
• Project management experience and advanced data analytics
• Ability to work independently and to collaborate effectively across functions
• Excellent verbal and written communication and in-person and virtual presentations

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance