Customer Success Manager

As a Rapid7 Customer Success Manager, you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment. This role is responsible for overall success and satisfaction, creating customer advocates in our technical environment, and building and maintaining strong relationships with CISOs and other technology users.

Requirements

• 2-3+ years of Customer Success, Account Management, or Consulting experience, ideally from a high tech, cyber security or SaaS company
• Excellent written and verbal skills
• Excellent interpersonal and communication skills
• Prior technology deployment and configuration experience
• Experience with security frameworks and concepts
• Excellent project management and prioritization abilities
• Mastery of technical concepts and experience advising customers on how to best use and adopt the platform for faster Return on Investment (ROI)
• Problem-solving mentality with the ability to navigate complex situations
• Industry-related certifications i.e. A+, Network+, Sec+, Cloud+, CCSP, etc.

Benefits

• 401k Matching
• Retirement Plan
• Generous Paid Time Off