Customer Success Manager

Customer Success Manager job description: provide support to customers via digital communication channels, ensuring a smooth and effective customer experience. The role involves working with customers to resolve issues, upsell and cross-sell opportunities, and improve customer satisfaction. The team will be measured on KPIs centering around customer health and adoption.

Requirements

• Proven experience in a customer success or service role
• 5-6+ years of experience in SaaS customer service with a proven track record of exceeding CS KPIs
• Experience working in Cyber Security, SaaS and/or Technology
• Attention to detail and excellent communication skills
• Ability to balance multiple tasks and adjust priorities
• Tech savvy and ability to work in a fast-paced environment

Benefits

• Competitive salary
• Benefits (where applicable/eligible)