Support Operations Engineer (all genders)

We are looking for a Support and Operations Engineer to manage, monitor, and optimize our SaaS environments and act as a point of contact for our customers when problems arise.

Requirements

• Managing, monitoring, and optimizing SaaS environments
• Prioritizing, analyzing, and troubleshooting issues in customer environments
• Working with product development and infrastructure team to improve IT operations processes
• Supporting customers with operation and configuration questions
• Taking on-call shifts for customer support
• Documenting systems and configurations

Benefits

• Flexible working arrangements (remote, office, or hybrid)
• Modern office in Hanover for hybrid work
• Up to 180 days (6 months) of remote work from abroad
• Competitive compensation with benefits offering
• 30 days (6 weeks) of paid vacation
• Modern hardware and software solutions
• Corporate Benefits: Access to exclusive employee discounts and special offers