Customer Success Manager

We're looking for a passionate and dedicated Customer Success Manager to ensure our clients unlock the full potential of our innovative solutions and achieve their business objectives.

Requirements

• Become a Subject Matter Expert: Develop a deep understanding of the Synapse Analytics’ products and their capabilities.
• Onboard and Enable Success: Guide new clients through the onboarding process, ensuring smooth implementation, successful integration, and rapid time-to-value with our AI-powered products.
• Proactive Engagement & Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders at client organizations, acting as their primary point of contact and trusted advisor.
• Drive Adoption & Value Realization: Proactively engage with clients to understand their evolving needs, identify opportunities for further platform utilization, and ensure they are maximizing the value derived from our products.
• Client Health Monitoring & Risk Mitigation: Monitor client health, identify potential risks, and proactively address challenges to ensure high satisfaction, retention, and successful outcomes.
• Strategic Planning & Growth: Collaborate with clients to develop strategic plans for leveraging Synapse Analytics to achieve their specific business goals, such as accelerating customer acquisition or reducing non-performing loans.
• Product Feedback & Advocacy: Act as the voice of the customer internally, relaying client feedback and insights to the Product, Engineering, and Sales teams to influence roadmap development and improve the customer experience.
• Renewal & Expansion Support: Partner with the Sales team to identify opportunities for account expansion and ensure successful renewals, demonstrating the ongoing value of our solutions.
• Deliver Training & Best Practices: Provide ongoing training and share best practices to empower clients to optimize their of our products.
• Troubleshooting & Escalation: Act as a first point of contact for client inquiries and issues, escalating complex technical challenges to the appropriate internal teams and ensuring timely resolution.

Benefits

• Generous Paid Time Off
• 401k Matching