Senior Service Manager - SAP Brim (NBS)

This Senior Service Manager role focuses on maintaining high service levels, resolving complex problems, and ensuring compliance with SLAs, KPIs, and metrics. The role requires a subject matter expert in technology and/or business, as well as strong analytical and problem-solving skills. Responsibilities include driving internal teams, coordinating with third-party providers, and restoring services during incidents.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field
• Minimum of 10 years of experience in IT service management or related roles
• Proven experience in managing service operations, incident management, and problem resolution
• Experience working with third-party service providers
• Experience with SAP Brim (NBS)