Synergy Business Innovation & Solutions is a premier implementer of cutting-edge software solutions. At Synergy, you’ll be challenged and given the opportunity to grow in your career path.
Requirements
- Manage full lifecycle of issues: intake, triage, assignment, tracking, and resolution
- Coordinate across vendors, agencies, and internal teams
- Assist end users with registration and login issues
- Escalate risks, blockers, and critical issues
- Serve as primary point of contact for vendors and agency partners
- Facilitate meetings and follow-ups to drive outcomes
- Maintain working knowledge of systems, APIs, and workflows
- Support troubleshooting with logs and system data
- Ensure documentation of issues and processes
- Support metrics reporting, SLAs, and performance tracking
- Communicate clearly with technical and non-technical stakeholders
Benefits
- group medical, dental, and vision insurance
- company paid life, short-term, and long-term disability insurance
- HSA, FSA
- 401(k) with immediately vested company match
- PTO/Sick Leave
- 11 paid federal holidays
- parental leave
- tuition and training reimbursement
- referral bonus program
- life management programs