IT Service Delivery Specialist

Synergy Business Innovation & Solutions is a premier implementer of cutting-edge software solutions. At Synergy, you’ll be challenged and given the opportunity to grow in your career path.

Requirements

• Manage full lifecycle of issues: intake, triage, assignment, tracking, and resolution
• Coordinate across vendors, agencies, and internal teams
• Assist end users with registration and login issues
• Escalate risks, blockers, and critical issues
• Serve as primary point of contact for vendors and agency partners
• Facilitate meetings and follow-ups to drive outcomes
• Maintain working knowledge of systems, APIs, and workflows
• Support troubleshooting with logs and system data
• Ensure documentation of issues and processes
• Support metrics reporting, SLAs, and performance tracking
• Communicate clearly with technical and non-technical stakeholders

Benefits

• group medical, dental, and vision insurance
• company paid life, short-term, and long-term disability insurance
• HSA, FSA
• 401(k) with immediately vested company match
• PTO/Sick Leave
• 11 paid federal holidays
• parental leave
• tuition and training reimbursement
• referral bonus program
• life management programs