IT Service Delivery Specialist
FridaMiami, Florida, United States
Posted May 22, 2026
Full Time
About the Company
Frida is an organization that values collaboration and community, making the raw reality of parenting a little easier to navigate and a lot less overwhelming.
Job Description
Frida is looking for an IT Service Delivery Specialist to lead IT service delivery and internal customer engagement. This role acts as the face of IT for internal users, focusing on creating a seamless support experience across all devices, applications, and service channels. The ideal candidate will embrace a 'customer-first' mindset, consistently looking for ways to enhance user satisfaction, increase IT solution adoption, and improve day-to-day service operations. The IT Service Delivery Specialist will also manage endpoint lifecycle, including provisioning, maintenance, and retirement of user devices and hardware across the company.
Requirements
- Bachelor’s Degree and/or equivalent experience in the technology field
- 5+ years of experience in a user-facing IT support or systems role
- Strong analytical and communication skills with the ability to simplify technical concepts for end users
- Experience using service management and support tools such as Freshservice, JIRA, or Zendesk
- Working knowledge of SaaS platforms, user access models, and onboarding/offboarding processes
- Understanding of IT infrastructure solutions such as Okta, Google, Azure, Entra ID, Intune, and endpoint security
Benefits
- Comprehensive medical, vision, and dental plans
- Employer paid life insurance
- Supplemental insurance options including Accident Insurance, Short-Term Disability and Long-Term Disability
- FSA & HSA
- 401k matching up to 4% with immediate vesting
- Generous paid time off program
- Flexible paid pregnancy and parental leave
- Weekly wellness programming
- Dog friendly office
- Learning & development opportunities
- Company-wide events & outings
- Exclusive employee product discounts
