ITSM Engineer

Join SYNTAX IT Group as an ITSM Engineer to design, configure, and support IT Service Management solutions. Collaborate with clients to enhance service delivery, governance, and operational excellence, and gain hands-on experience with leading ITSM platforms.

Requirements

• B.Sc. in Software Engineering, Computer Science, Information Systems, or related field (M.Sc. is a plus)
• 2+ years of hands-on experience in ITSM, IT operations, or service delivery roles
• Understanding of ITIL framework and service management principles
• Hands-on experience with ITSM platforms (e.g., BMC Helix/Remedy, ServiceNow, Ivanti, Jira Service Management, or similar)
• Familiarity with enterprise IT environments including networks, systems, and cloud services
• Excellent communication skills in both Greek and English
• Ability to work both independently and as part of a high-performing team

Benefits

• Meaningful work
• Supportive culture
• Growth-focused environment