Inside Sales Supervisor

This role will be located at the Pompano Beach location. The Inside Sales Supervisor will increase market share by motivating, training, delegating and coaching a staff of Customer Service Representatives to achieve established corporate goals. Primary responsibilities include identifying customer needs, maintaining existing customer base, and ensuring follow through with customer requests.

Requirements

• High School Diploma or GED
• Two (2) year experience in a customer service related position preferred or call center experience
• Good communication skills
• Proved ability to communicate effectively to satisfy the customers’ needs
• Experience managing individuals, motivating, training and disciplining a staff
• Good computer skills - Working knowledge of MS Office (Word, Excel, Outlook) a plus
• Bilingual English/Spanish a plus
• Ability to handle multiple tasks
• Strong organizational skills and ability to handle crisis situations effectively