Technical Support Analyst
TabsUnited States
Posted April 28, 2026
Full Time
About the Company
TABS is a leading provider of comprehensive back-office solutions for European businesses expanding into the U.S. market. With over 20 years of experience, TABS offers tailored services including financial administration, payroll, HR, corporate secretary, and FDA compliance to ensure smooth market entry and long-term success. Their expertise in navigating U.S. legal and regulatory complexities helps clients reduce administrative burdens and achieve operational excellence across diverse industries.
Job Description
We're looking for a highly capable Technical Support Analyst to help manage technical support requests from our merchants, collaborating with cross-functional teams to resolve issues and identify recurring trends.
Requirements
- 1-5 years in a support, technical support, or customer success role
- Exceptional problem-solving skills
- Technical aptitude, with experience troubleshooting API, ERP, or payment-related issues
- Accounting knowledge a plus
- Excellent written and verbal communication skills
- Ability to manage high ticket volume while maintaining high-quality responses
- Experience working with ticketing systems and creating self-service content
- SQL or data querying experience is a plus
- Ability to thrive under pressure, quickly assess problems, and deliver solutions in real-time
Benefits
- Competitive compensation
- Equity
- Unlimited PTO
- Up to 100% employer covered monthly healthcare premium
- Lunch provided
- Parental leave up to 12 weeks
- Tax free commuter and parking benefits
- Voluntary insurances
- Employee Assistance Program
- Free One Medical Membership
- 401k
