Associate Contact Center Analyst

Tailored Brands, Inc. is seeking an Associate Contact Center Analyst to analyze contact center performance, identify trends and improvement opportunities, and deliver reporting and insights to support operational and strategic decisions.

Requirements

• Associate or bachelor’s degree in business administration, Information Systems, or related field.
• 2+ years in a Contact Center environment working in a reporting or systems role
• Practical knowledge of call center telephony technology, call management systems, workforce management, and CRM platforms
• Advanced Excel skills and strong proficiency with Microsoft Office (Outlook, PowerPoint, Word); experience with BI/visualization tools is a plus
• Strong quantitative and analytical skills include the ability to interpret complex datasets, identify patterns and root causes, and translate findings into recommendations.
• Self-motivated with a demonstrated ability to work with limited supervision; must be able to deal effectively with change.
• Demonstrated display of leadership abilities, integrity, and confidence in actions and decisions
• Strong time management, team collaboration and process improvement skills
• Excellent interpersonal, verbal, and written communication skills, with the ability to work well with individuals at all levels within the organization.

Benefits

• Healthcare including medical, dental and vision
• Retirement savings (401k with a company match)
• Income protection programs such as life, accident and disability insurance
• Paid time off for sick leave, vacation, bereavement, jury duty, and holidays
• Wellbeing program
• Commuter benefits
• Adoption assistance
• Education assistance
• Legal services
• Employee merchandise discounts