Manager, Customer Experience Operations

We are looking for a high-impact Customer Experience Operations Manager to join our Revenue Operations team. This is a critical, cross-functional role that sits at the intersection of strategy, data, and execution, supporting our global post-sales organization, including Customer Success, Customer Success Engineering, and Support Engineering, to operate at scale and deliver exceptional customer outcomes.

Requirements

• 5 to 8+ years of experience in Customer Success Operations, Revenue Operations, or a related GTM operations role, preferably in a high-growth B2B SaaS environment.
• Proven experience designing and executing programs that scale, from ideation through implementation and measurement.
• Experience supporting multi-functional post-sales teams (Customer Success, Customer Success Engineering, Support Engineering, Renewals, or Professional Services) is strongly preferred.
• Strong working knowledge of Salesforce (required) and a CS platform such as Gainsight, Planhat, or Totango.
• Proficiency with BI and analytics tools such as Looker, with the ability to build reports and dashboards independently.
• Familiarity with support tooling such as Jira Service Management.
• Familiarity with SQL or BigQuery is a strong plus; data fluency is essential.
• Familiarity with AI-driven tooling or workflow automation platforms to improve post-sales productivity and scale customer programs.

Benefits

• An inclusive, flexible environment where you can be your authentic self.
• A competitive total compensation package.
• Comprehensive group benefits with no waiting period.
• Remote first company
• Support for your personal and professional development.
• Paid time off and a healthy work-life integration.
• A build-your-own home office setup.
• Generous parental leave program from your first day.