Founding CSM

Tailwind is looking for a Founding CSM to own how new customers experience the company from contract signature to full activation. The ideal candidate has 2–4+ years of experience in a customer-facing role at a B2B SaaS company, is charismatic and strong in written and verbal communication, and has experience collaborating with product and engineering to turn customer signal into shipped features.

Requirements

• 2–4+ years in a customer-facing role at a B2B SaaS company
• Built or meaningfully improved an onboarding or activation program
• Strong written and verbal communication
• Experience collaborating with product and engineering to turn customer signal into shipped features