Senior Business Analyst - ServiceNow CSM
TakedaBengaluru, Karnataka, India
Posted March 18, 2026
Full Time
About the Company
We strive to transform lives. While the science we advance is constantly evolving, our core purpose is enduring. For more than two centuries, our values have guided us to do what’s right for patients and for society. We know that changing lives requires us to do things differently. We start by listening to and addressing what really matters to patients, the people who love them, and those in the healthcare system who provide care. And that’s what inspires us all to be bold, push boundaries and set new standards that open up greater opportunities. Read our community guidelines: https://takeda.info/communityguidelines
Job Description
Senior Business Analyst - ServiceNow CSM: Assess and anticipate user and business needs, expectations, and pain points within the ServiceNow ecosystem for both Customer Service Management (CSM) and Source-to-Pay Operations (S2P) modules.
Requirements
- Bachelor's degree or higher in Computer Science/Information technology; or relevant work experience.
- 6+ years of experience in architecting and designing ServiceNow solutions, with 3+ years specifically focused on Customer Service Management (CSM) and Source-to-Pay Operations (S2P) modules
- Strong understanding of CSM & S2P processes and how they can be automated and improved using ServiceNow CSM and S2P modules.
- Proven ability to analyze and interpret CSM and Finance data, align business strategies, and develop actionable insights
- Familiarity with Agile, Waterfall, or Hybrid SDLC approaches; able to create user stories, acceptance criteria, and financial models for changes
