Senior Claims Consultant
TAL AustraliaMelbourne, Victoria, Australia
Posted March 2, 2026
Full Time
About the Company
TAL Australia is a leading life insurance specialist with over 150 years of experience. The company offers a range of life insurance products including Income Protection, Term Life Cover, Total and Permanent Disability Cover, Funeral Expenses Cover, Critical Illness Cover, and Life Insurance through various channels such as direct to consumer, financial advisers, and group superannuation schemes. As part of the Daiichi Life Group, TAL serves over 5 million customers and is committed to protecting people rather than just their possessions.
Job Description
Senior Claims Consultant role involves managing complex life insurance claims, applying technical expertise, and collaborating with stakeholders to deliver quality outcomes. The role also involves mentoring and contributing to capability uplift within the team.
Requirements
- Proven experience as a Claims Consultant within life insurance, looking to step up into a Senior role
- Strong understanding of insurance legislation and frameworks (e.g Insurance Contracts Act)
- Background in law or allied health (e.g OT) is highly regarded
- Strong analytical skills, resilience, and confidence managing complex and sensitive claims
Benefits
- Clear career pathway – a natural stepping stone to a Technical Specialist or Leadership role
- Flexible and supportive work environment – backed by strong organisational investment and ongoing support