Client Support

Role Overview

We are looking for a Technical Support Specialist to join our team and provide exceptional support to our customers.

What You Will Do

Respond to technical support inquiries, diagnose and troubleshoot software-related issues, and guide users through step-by-step solutions.

Why It Might Be a Fit

If you are passionate about technology and enjoy helping customers solve technical challenges, this role may be a good fit.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 1–2 years of experience in Technical Support, IT Helpdesk, Application Support, or a similar role
• Strong problem-solving, troubleshooting, and debugging skills
• Excellent English communication skills (written and spoken); Arabic is a plus
• Familiarity with ticketing and support systems (e.g., Jira, Zendesk, Freshdesk)
• Solid understanding of databases (SQL), server logs, networking fundamentals, and system monitoring tools
• Experience troubleshooting application issues, user access problems, and performance bottlenecks
• Ability to read and interpret logs, API responses, and technical error messages
• Experience with CRM systems and maintaining accurate support documentation
• Ability to work in a fast-paced environment and manage multiple priorities effectively
• Customer-focused mindset with patience, professionalism, and strong attention to detail