Technical Support Specialist

Respond to technical support queries via phone, email, and chat, diagnose software issues, and collaborate with product and engineering teams to escalate and resolve complex issues.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field
• At least 1-2 years of experience in technical support or IT helpdesk roles
• Strong problem-solving and troubleshooting skills
• Excellent communication skills in English; proficiency in Arabic is a plus
• Familiarity with CRM and ticketing systems (e.g., Zendesk, Freshdesk, Salesforce)
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• Customer-oriented mindset with patience and professionalism