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Job description
The Technical Support Engineer is responsible for ensuring timely, accurate, and high-quality technical support to Holouly's clients and users of its SaaS products. The role is designed to resolve customer issues, maintain high customer satisfaction, provide product expertise, and coordinate internally to improve product stability, usability, and performance.
Diagnose technical issues, perform root cause analysis, identify workarounds, and escalate complex issues when necessary. Interact with clients via email, phone, chat, or customer support portals to gather necessary information, explain solutions, and provide updates.
2-5 years of experience in technical support, application support, or IT operations within a SaaS or technology company. Strong problem-solving and debugging skills, solid understanding of databases (SQL), server logs, networking basics, and system monitoring tools.
Company
Corporate Services • Tech, Software & IT Services
Talent 360 is a leading people management solutions provider operating throughout the MENA region, with a strong presence in Egypt and Saudi Arabia. We partner with organizations to develop and implement comprehensive human capital strategies, driving performance and fostering long-term growth. Our core services encompass the full employee lifecycle, including talent acquisition, HR management, performance management, and organization development. Talent 360 also specializes in building high-performing teams through targeted soft skills and HR development programs, and offers unique expertise in supporting startup organizations.
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