Customer Success Engineer Jakarta
Talent Search RecruitmentSouth Jakarta, Indonesia
Posted January 6, 2026
Full Time
About the Company
Talent Search Recruitment is a Jakarta‑based executive search and talent advisory firm that partners with both established enterprises and emerging startups across Indonesia, Singapore, Malaysia, India, and beyond. Its team of sector‑specialized consultants identifies and secures senior leaders and key functional hires that not only possess the requisite skills but also resonate with clients’ culture, values, and strategic objectives. Beyond traditional recruiting, the firm offers end‑to‑end market‑entry support—including 360° office setup, payroll outsourcing, Employer of Record services, and cross‑cultural onboarding—for foreign talent and expats. This holistic, client‑centric approach enables organisations to build resilient teams while streamlining the hiring process from start to finish.
Job Description
As a Customer Success Engineer, you will interact with customers to resolve complex support issues, troubleshoot, and educate them on best practices using the Locus platform. You will also analyze customer interactions, develop effective frameworks, and provide data-driven insights to improve customer support and internal processes.
Requirements
- 2-4 years in a customer facing support business
- Fluency in English and Bahasa
- Excellent knowledge of business writing, grammar, and mechanics
- Problem solving and troubleshooting skills
- Good technical aptitude to ramp up on technical and business concepts
- Understanding of SaaS products or the logistics tech industry
- Experience working with Excel
- Experience working with REST APIs (plus)
- Experience working with Freshdesk Ticketing (plus)
Benefits
- Competitive salary
- Opportunities for career growth and development
- Collaborative and dynamic work environment