Supervisor/a de Mesa de Ayuda (Help Desk Lead) ️

We are hiring a Help Desk Lead with extensive experience in managing N1 and N2 teams. The role involves coordinating and supervising the technical support team, establishing priorities, and ensuring SLA compliance. The company offers a competitive salary, remote work from anywhere in LATAM, and opportunities for growth and leadership.

Requirements

• Minimum 5 years of experience in technical support, at least 2 years leading teams
• Solid knowledge of ITSM tools, Active Directory, Microsoft 365, networks
• Analytical, organizational, and results-oriented skills
• Excellent communication, leadership, and remote team management skills
• Ability to make decisions and client orientation

Benefits

• Competitive salary
• Remote work from anywhere in LATAM
• Real opportunities for growth and leadership
• Culture focused on innovation, teamwork, and excellence