Customer Success Manager

Customer Success Manager at a rapidly growing EdTech SaaS company serving K–12 schools, responsible for managing a small portfolio of customer renewals and contributing to Net Revenue Retention (NRR).

Requirements

• 1–4 years of experience in Customer Success, Account Management, Sales, or a related client-facing role.
• Strong ownership mindset and willingness to execute foundational work.
• Highly organized with the ability to manage multiple customer touchpoints.
• Comfortable working in-person in NYC.
• Strong communication skills and ability to build trust with customers.

Benefits

• Performance bonus tied to Net Revenue Retention (NRR)