Principal Consultant - Customer Enablement
Talkdesk 2Denver, Colorado, United States
Posted March 13, 2026
152000 - 228000 USD
Full Time
About the Company
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world's most admired brands interact with their customers through AI.
Job Description
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world's most admired brands interact with their customers through AI. As a Principal Consultant - Customer Enablement, you will be responsible for enabling Talkdesk Professional Service teams to deliver exceptional implementations, building a depth of knowledge in critical product & industry areas, and partnering closely with Talkdesk's product, implementation and sales teams to identify issues, close gaps and continuously improve Talkdesk products and deployment of products.
Requirements
- 8+ years of experience in Digital Customer Engagement Consulting and/or Outbound Dialer Consulting, Contact Center (voice and digital channels), & Professional Services in a fast-paced SaaS business.
- Bachelor's degree in a technical field or significant professional experience in a technical role
- Excellent verbal and written communication skills
- Strong presentation skills, organization skills, and commitment to meeting deadlines
- Ability to work cross-functionally in a fast-paced startup environment
- Fluency in written and spoken English, bilingual abilities a plus
Benefits
- Health Insurance
- Dental
- Vision
- Life and Disability Insurance
- Employee Assistance Program (EAP)
- 401(k) plan
- Paid Time Off
- Paid Holidays
- Paid Sick Leave
