Senior Solution Consultant

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world's most admired brands interact with their customers through AI. As a Senior Solution Consultant, you will provide a white-glove experience and drive the implementation of cutting-edge CXA and CCaaS solutions that align with strategic objectives and support excellence at every stage of the Customer Journey.

Requirements

• Bachelor's degree in a technical field or significant professional experience in a technical role
• 3+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment
• Strong programming skills in one or more languages such as JavaScript, Python, or TypeScript
• Demonstrated experience working with REST APIs, webhooks, and SDKs to build integrations between different software systems
• Working knowledge around foundation models, RAG, LLM orchestration, and AI toolchains
• A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels
• Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients
• Engaging personality, polished verbal and written communication skills, and meticulous attention to detail
• Highly organized self-starter that seeks challenging opportunities
• Ability to work cross-functionally in a fast-paced environment
• Fluency in written and spoken English

Benefits

• Health Insurance
• Retirement Benefits
• Paid Time Off
• Paid Holidays
• Paid Sick Leave