Senior Solution Consultant
Talkdesk 2Austin, Texas, United States
Posted March 26, 2026
Full Time
About the Company
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI.
Job Description
Talkdesk is a pioneering company in Customer Experience Automation, offering AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture and are seeking a Senior Solution Consultant to drive the implementation of cutting-edge CXA and CCaaS solutions.
Requirements
- Bachelor's degree in a technical field or significant professional experience in a technical role
- 3+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment
- Strong programming skills in one or more languages such as JavaScript, Python, or TypeScript
- Demonstrated experience working with REST APIs, webhooks, and SDKs to build integrations between different software systems
- Working knowledge around foundation models, RAG, LLM orchestration, and AI toolchains
- A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels
- Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients
- Engaging personality, polished verbal and written communication skills, and meticulous attention to detail
- Highly organized self-starter that seeks challenging opportunities
- Ability to work cross-functionally in a fast-paced environment
- Fluency in written and spoken English
Benefits
- Health Insurance
- Retirement Benefits: 401(k) plan
- Paid Time Off: uncapped paid time off program
- Paid Holidays: 14 paid holidays each year
- Paid Sick Leave: uncapped paid time off
