Senior Solutions Consultant
ZendeskArizona, United States • Colorado, United States • California, United States
Posted March 3, 2026
188000 - 282000 USD
Full Time
About the Company
Zendesk software was built to bring a sense of calm to the chaotic world of customer service.
Job Description
At Zendesk, we’re revolutionizing what’s possible in Customer Experience (CX) and Employee Services (ES). As a Senior Solutions Consultant, you’ll be at the forefront of transforming how leading brands leverage Zendesk’s AI-powered platform.
Requirements
- 5+ years of presales or solutions consulting experience in SaaS, CX, enterprise software environments, or equivalent experience in similar environments
- Strong knowledge of web/scripting technologies and SaaS architectures
- Proven experience designing and executing customer pilots and proofs of concept that demonstrate business value
- Deep understanding of AI technologies (LLMs, ChatGPT, NLP, MCP automation frameworks) and their practical applications in CX
- Expertise in one or more of the following domains: CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, or Integration & Middleware
- Strong analytical and storytelling abilities. Able to connect technical capabilities to strategic business impact
- Excellent interpersonal, communication, presentation, and writing skills
- Bachelor’s degree or equivalent work experience (graduate degree a plus)
- Willingness and ability to travel as required
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Bonus
- Hybrid work arrangement