Senior Solutions Consultant

At Zendesk, we’re revolutionizing what’s possible in Customer Experience (CX) and Employee Services (ES) as a Senior Solutions Consultant.

Requirements

• 5+ years of presales or solutions consulting experience in SaaS, CX, or enterprise software environments.
• Strong knowledge of web/scripting technologies and SaaS architectures.
• Proven experience designing and executing customer pilots and proofs of concept that demonstrate business value.
• Deep understanding of AI technologies (LLMs, ChatGPT, NLP, MCP automation frameworks) and their practical applications in CX.
• Expertise in one or more of the following domains: CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, or Integration & Middleware.
• Strong analytical and storytelling abilities.
• Excellent interpersonal, communication, presentation, and writing skills.
• Bachelor’s degree or equivalent work experience (graduate degree a plus).
• Willingness and ability to travel as required.

Benefits

• Hybrid way of working
• Remote work flexibility
• Flexible work arrangements
• Diversity, equity, & inclusion
• EEO/Veterans/Disabled employer