Senior Product Manager

Talkdesk is seeking a Senior Product Manager to lead the development and expansion of our Industries verticals portfolio, crafting solutions that resonate deeply with each vertical’s unique challenges.

Requirements

• Contribute to the vision and design of a next-generation customer experience platform;
• Create and maintain close relationships with our internal and external customers;
• Create processes to capture, analyze, leverage, and share user insights;
• Work with engineering, marketing, and sales to build business use cases and define requirements for new feature enhancements, products, and services;
• Help to prioritize the product roadmap with engineering, design, marketing, and sales;
• Collaborate with marketing and product ops to effectively launch new services, features and enhancements (or deprecate existing ones).