As a Senior Solution Architect - Healthcare & Life Sciences, you will be responsible for designing cutting-edge CXA and CCaaS solutions for healthcare and life sciences customers that align with strategic objectives. You will work closely with cross-functional teams to understand business requirements and develop solutions that align with organizational goals.
Requirements
- Lead scoping and discovery sessions with sales and client teams to gain a deep understanding of business requirements with a focus on high-value HLS use cases
- Engage with clients to architect solutions that best meet needs including offering best practice recommendations, on-the-fly solution suggestions, and relevant lines of questioning that may not have been prepared in advance of the conversation
- Understand customers’ business strategy and direction and architect solutions to realize business goals & objectives
- Collaborate throughout the sales process with Sales, Sales Engineers, Professional Services, Executives, etc.
- Bring innovative ideas that showcase case Talkdesk’s competitive advantage and disruptive mindset
- Create accurate Statements of Work and proposed solutions that encompass all requirements, deliverables, schedules, tasks, and pricing, including the development of HLS-specific SOWs and standardized workflows
- Partner closely with Talkdesk’s product, implementation and sales teams to identify issues, close gaps, and continuously improve SOWs and the SOW process
- Gain a deep level of product knowledge and partner closely with product and engineering teams to identify product gaps and place new features & products on the roadmap
- Partner with sales, product, and engineering to help prioritize products and features based on client needs
- Effectively translate client requirements and program characteristics, including complex EHR integrations (Epic, Cerner, etc.) and U.S. health system nuances, to internal stakeholders
- Help build out department methodology and tools to improve quality and efficiency
- Leverage strong technical acumen to identify process improvements and technical solutions
Benefits
- Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP)
- Retirement Benefits: 401(k) plan
- Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs
- Paid Holidays: Talkdesk offers 14 paid holidays each year
- Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs
