As a Senior Solutions Consultant - Health & Life Sciences, you will provide a white-glove experience and drive the implementation of cutting-edge CXA and CCaaS solutions for healthcare and life sciences customers. You will lead strategic implementations, develop and troubleshoot complex workflows, and act as an internal Subject Matter Expert (SME) for Epic and other systems.
Requirements
- Bachelor's degree in a technical field or significant professional experience in a technical role
- 5+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment
- 3+ years of hands-on Epic integration experience within healthcare systems (required)
- Experience working with or integrating Electronic Health Record (EHR) systems (e.g., Cerner, Allscripts, eClinicalWorks, Athenahealth)
- Knowledge of healthcare compliance frameworks (e.g., HIPAA, HITECH, CMS guidelines)
- Languages such as: JavaScript, MUMPS (M), Python, SQL
- Strong understanding of AI-driven automation use cases
- Experience working with cross-functional teams in pre-sales, implementation, and/or customer success contexts
- Excellent communication and stakeholder management skills, including executive presence
- Strong problem-solving skills and a proactive, outcome-driven mindset
- A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels
- Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients
- Engaging personality, polished verbal and written communication skills, and meticulous attention to detail
- Highly organized self-starter that seeks challenging opportunities
- Ability to work cross-functionally in a fast-paced environment
- Fluency in written and spoken English
- Nice-to-haves: Fluency in written and spoken Portuguese, Spanish, French, German, Basic knowledge of building or optimizing conversational agents, chatbots, or virtual assistants, Familiarity with CRM systems (Salesforce, Zendesk and other) and/or Contact Center Solutions, Experience with diagram flowchart software, such as Visio, Lucid Chart, etc.
Benefits
- Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP)
- Retirement Benefits: 401(k) plan
- Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees
- Paid Holidays: Talkdesk offers 14 paid holidays each year
- Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards
