Senior Solution Consultant - HLS

As a Senior Solutions Consultant - HLS, you will provide a white-glove experience and drive the implementation of cutting-edge CXA and CCaaS solutions for healthcare and life sciences customers. You will lead strategic implementations, develop and troubleshoot complex workflows, and ensure integrations are secure and reliable.

Requirements

• Bachelor's degree in a technical field or significant professional experience in a technical role
• 5+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment
• 3+ years of hands-on Epic integration experience within healthcare systems (required)
• Experience working with or integrating Electronic Health Record (EHR) systems (e.g., Cerner, Allscripts, eClinicalWorks, Athenahealth) a plus.
• Knowledge of healthcare compliance frameworks (e.g., HIPAA, HITECH, CMS guidelines).
• Languages such as: JavaScript, MUMPS (M), Python, SQL
• Strong understanding of AI-driven automation use cases.
• Experience working with cross-functional teams in pre-sales, implementation, and/or customer success contexts.
• Excellent communication and stakeholder management skills, including executive presence.
• Strong problem-solving skills and a proactive, outcome-driven mindset.
• A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels

Benefits

• Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP)
• Retirement Benefits: 401(k) plan
• Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees
• Paid Holidays: Talkdesk offers 14 paid holidays each year.
• Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards;