As a Senior Solutions Consultant - HLS, you will provide a white-glove experience and drive the implementation of cutting-edge CXA and CCaaS solutions for healthcare and life sciences customers. You will lead strategic implementations, develop and troubleshoot complex workflows, and ensure integrations are secure and reliable.
Requirements
- Bachelor's degree in a technical field or significant professional experience in a technical role
- 5+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment
- 3+ years of hands-on Epic integration experience within healthcare systems (required)
- Experience working with or integrating Electronic Health Record (EHR) systems (e.g., Cerner, Allscripts, eClinicalWorks, Athenahealth) a plus.
- Knowledge of healthcare compliance frameworks (e.g., HIPAA, HITECH, CMS guidelines).
- Languages such as: JavaScript, MUMPS (M), Python, SQL
- Strong understanding of AI-driven automation use cases.
- Experience working with cross-functional teams in pre-sales, implementation, and/or customer success contexts.
- Excellent communication and stakeholder management skills, including executive presence.
- Strong problem-solving skills and a proactive, outcome-driven mindset.
- A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels
Benefits
- Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP)
- Retirement Benefits: 401(k) plan
- Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees
- Paid Holidays: Talkdesk offers 14 paid holidays each year.
- Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards;