Senior Solution Consultant - HLS
Talkdesk 2United States
Posted May 26, 2026
123000 - 205000 USD
Full Time
About the Company
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world's most admired brands interact with their customers through AI.
Job Description
As a Senior Solutions Consultant - HLS within Talkdesk's Professional Services (PS) organization, you will provide a white-glove experience and drive the implementation of cutting-edge CXA and CCaaS solutions for healthcare and life sciences customers.
Requirements
- 5+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment
- 3+ years of hands-on Epic integration experience within healthcare systems
- Knowledge of healthcare compliance frameworks (e.g., HIPAA, HITECH, CMS guidelines)
- Strong understanding of AI-driven automation use cases
- Excellent communication and stakeholder management skills, including executive presence
- Strong problem-solving skills and a proactive, outcome-driven mindset
Benefits
- Health Insurance
- Retirement Benefits: 401(k) plan
- Paid Time Off
- Paid Holidays
- Paid Sick Leave