Senior Solutions Engineer - Banking & FSI (East)
Talkdesk 2Virginia Beach, Virginia, United States
Posted March 6, 2026
165000 - 248000 USD
Full Time
About the Company
Talkdesk is a company pioneering Customer Experience Automation (CXA) and is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction.
Job Description
Talkdesk is a company pioneering Customer Experience Automation (CXA) and is looking for a Senior Solutions Engineer to work with Banking, Financial Services, and Insurance (FSI) customers. The role involves providing industry-centric expertise to establish value, differentiation, and trust in Talkdesk's AI-powered Contact Center and CX solutions.
Requirements
- Conducts research to prepare for upcoming meetings with prospects
- Carries out discovery conversations with customers to understand their needs and requirements
- Designs and delivers presentations to customers
- Generates simple value statements illustrating the financial value of a Talkdesk solution to customers
- Assists with scoping SOWs for customer implementations
- Scopes, executes and manages customer pilots and POCs
- Respond to functional and technical RFI/RFP requirements
Benefits
- Health Insurance
- Retirement Benefits
- Paid Time Off
- Paid Holidays
- Paid Sick Leave