Arrears Executive - Part Time

Tandem is looking for an Arrears Executive to join their Operations team. The role involves providing exceptional customer service, managing customer service-related communication, and ensuring regulatory compliance. The ideal candidate will have experience in financial services, customer service, and arrears management in a regulated lending environment.

Requirements

• Previous experience in financial services (with relevant regulatory appreciation)
• Demonstrable experience of working accounts in arrears including applying arrears forbearance options
• Demonstrable knowledge of FCA rules (including MCOB and CONC rules)
• Knowledge and practical application of dealing with vulnerable customers
• Knowledge and practical application of completing Income and Expenditure assessments

Benefits

• 25 days annual leave plus 8 days Bank Holiday
• An additional day off for a 'celebration day'
• Buy or sell up to 5 days holiday a year
• Healthcare cash plan through Westfield Health
• Life Assurance at 3 x salary
• Electric Vehicle salary sacrifice scheme
• Cycle to Work salary sacrifice scheme and a free helmet
• Salary sacrifice Pension contribution
• Smart Tech scheme (buy goods with 0% interest)
• 10% discount on solar panels
• Tandem Hub for treats, cash back and discounts on UK retailers
• 2 days per year paid volunteering
• Free cereal, snacks and drinks in all offices
• Quarterly team social budgets