Customer Service Executive

Join Tandem as a Customer Service Executive and make a positive impact on customers' lives while shaping the future of sustainable banking. With a focus on trust, compliance, and fairness, you'll be a key member of our Operations team.

Requirements

• Team player willing to go the extra mile and handle high call volumes efficiently
• Positive can-do attitude with a flexible approach to meet business needs
• Excellent organisational skills to manage tasks in a fast-paced environment
• Honest, reliable, and committed to delivering high-quality service

Benefits

• 25 days annual leave plus 8 days Bank Holiday
• Additional day off for a 'celebration day'
• Buy or sell up to 5 days holiday a year
• Life Assurance at 3x salary
• Healthcare cash plan through Westfield Health
• Electric Vehicle salary sacrifice scheme
• Cycle to Work salary sacrifice scheme and a free helmet
• Salary sacrifice Pension contribution
• Smart Tech scheme (buy goods with 0% interest)
• 10% discount on solar panels
• Tandem Hub for treats, cash back and discounts on UK retailers
• 2 days per year paid volunteering
• Free cereal, snacks and drinks in all offices
• Quarterly team social budgets
• Our Green Deal: Volunteer 14.25 hours a year for charity > receive an early Friday finish
• Raise £200 per annum for charity > Tandem provide PR and marketing support
• Have renewable energy at home > receive an additional 1 day annual leave
• Drive an electric car > receive £500 towards a home charger
• Use public transport or have a low emissions/hybrid car > entry into a £200 prize draw
• Sign up to cycle to work scheme > receive £30 voucher for a cycling helmet