Chief Operating Officer (COO)

The Chief Operating Office will plan, direct, coordinate, and oversee operations activities in the organization, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the organization.

Requirements

• Recruit, interview, hire, and train management-level staff in the department.
• Oversee the daily workflow of the department.
• Provide constructive and timely performance evaluations.
• Handle discipline and termination of employees in accordance with company policy.
• Establish, implement, and communicate the strategic direction of the organization’s operations division.
• Collaborate with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems.
• Collaborate with other divisions and departments to carry out the organization’s goals and objectives.
• Identify, recommend, and implement new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.
• Ensure that departmental decisions and project plans such as those for staffing, development, organization, material efficiency, hardware acquisitions, and facilities are in line with the organization’s business plan and vision.
• Establish, communicates, and implements operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution.
• Review and approve cost-control reports, cost estimates, and staffing requirements for projects.
• Establish and administer the department’s budget.
• Present periodic performance reports and metrics to the chief executive officer and other leadership.
• Maintain knowledge of emerging technologies and trends in operations management.
• Identify training needs and ensures proper training is developed and provided.
• Perform other related duties as assigned.