Customer Success Manager

Manage customer projects, provide project progress reporting, and track hours spent on customer projects. Uncover and analyze system requirements, advise customers on solution features, and configure and customize customer instances. Onboard clients, provide proactive outreach, and develop strong relationships with colleagues and clients.

Requirements

• Bachelor's degree in business or technology
• One or more years' experience implementing business software in a consultative role within a SaaS environment
• One or more years of experience managing software implementation projects
• Two or more years of software application implementation experience in a consultative role, preferably within a SaaS environment
• Excellent communication and presentation skills
• Personable and enjoy working with people in an entirely customer-facing role
• Knowledge of project management/delivery methods and tools
• Organized, detail-oriented, and able to support many clients at once
• Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
• Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
• Working knowledge of Scrum and other Agile methodologies
• Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systems

Benefits

• Competitive wages
• ESPO (employee stock option program)
• Medical/dental vision coverage
• 401(k)
• Flexible PTO and 10 paid holidays per year