IT Analyst, Problem Management
TaskUsPasig, Philippines
Posted March 11, 2026
Full Time
About the Company
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies.
Job Description
IT Analyst, Problem Management: Responsible for identifying, analyzing, and driving the resolution of recurring incidents and underlying issues within the IT environment. Collaborate with cross-functional teams to prevent future incidents and improve service reliability.
Requirements
- At least 1 to 3 years of experience in incident and problem analysis
- Solid understanding of IT infrastructure, applications, and networks
- Ability to analyze logs, metrics, and ticket data
- Experience with ITSM tools (e.g., ServiceNow, Jira, Remedy)
- Strong understanding of ITIL Problem Management practices
- Experience working with Incident and Change Management processes
- Strong written and verbal communication skills
- Ability to explain technical issues to non-technical stakeholders
- Excellent coordination and stakeholder management skills
- Detail-oriented with strong organizational skills
- Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course
Benefits
- Competitive industry salaries
- Comprehensive benefits packages
- Inclusive environment and positive impact on the community
- Internal mobility and professional growth opportunities
