Learning Experience Leader

TaskUs is a provider of outsourced digital services and next-generation customer experience. The Learning Experience Leader is responsible for developing language and communication skills, designing and expanding training programs, and taking part in onboarding programs.

Requirements

• Conduct a study to identify training needs and schedule and facilitate appropriate training sessions.
• Create a plan to prioritize intervention for each type of training need.
• Collaborate with the training manager in creating the training calendar for the year.
• Design, develop, implement, measure effectiveness, and track strategic and tactical Leadership and Communications Skills Trainings.
• Oversee and facilitate workshops and individual coaching sessions.
• Prepare training aides such as module summaries, videos, and presentations.
• Train and guide new employees.
• Develop monitoring systems to ensure that progress of all employees in the program is being tracked.
• Align with the established training strategy and determine the appropriate methodology to be used.

Benefits

• Competitive industry salaries
• Comprehensive benefits packages