Quality Analyst
TaskUsNavi Mumbai, Maharashtra, India
Posted March 19, 2026
Full Time
About the Company
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies.
Job Description
TaskUs is seeking a Quality Analyst to complete audits or evaluations, including quality audits, RCA scrubbing, and report performance. As a Quality Analyst, you will ensure that your defined monthly or weekly evaluation targets are met. You will also provide inputs and basis audits for briefings and training, partner with Team Leaders in leading team meetings, and participate in strategic projects.
Requirements
- Audit calls/interactions/transactions
- Coach Teammates for performance improvement
- Report performance on a daily/weekly/monthly basis
- Provide inputs and basis audits for briefings and training
- Partner with Team Leaders in leading team meetings
- Participate in strategic projects
- Identify and escalate potential quality issues
- Isolate and report defects
- Suggest process/system improvements
- Drive quality initiatives, contests, and campaigns
Benefits
- Competitive industry salaries
- Comprehensive benefits packages
- Total Rewards
- Wellness
- HR
- Diversity