TaskUs is a provider of outsourced digital services and next-generation customer experience. The Senior Training Manager will lead the development and implementation of training programs across all sites, selecting, training, and providing work guidance for Training Managers and Supervisors.
Requirements
- Senior Learning Experience Manager will select, train, and provide work guidance for Training Managers and Supervisors
- Manage the initiation, development, and implementation of the TaskUs training department's site-wide initiatives
- Drive campaign-specific training programs for Team Leaders and Teammates
- Create and execute TL and TM development training which includes; detailed curriculum, training, and evaluation
- Provide campaign-specific training that is sufficiently technical but engaging
- Act as the in-house expert, maintain all relevant training materials and documents for all levels for trainees
- Ensure that all training provided is aligned with the specific campaign and TaskUs' broader business objectives
- Proactively explore the specific needs of every department and campaign to develop training materials as needed
- Propose and publish a year-long training calendar with specific quarterly objectives
- Plan total Training policies, programs, new testing tools, methods, and systems to ensure products and services meet quality standards
Benefits
- Competitive industry salaries
- Comprehensive benefits packages
- Total Rewards department
- Wellness department
- HR department
- Diversity department
