Team Leader | Bohol

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. As a Team Leader, you will manage day-to-day planning and operations of your team, ensure Teammates deliver on SLAs and achieve KPIs, and act as a liaison between management and your team.

Requirements

• At least two (2) years of relevant Team Leader experience in an outsourcing or similar company, managing a minimum of 10 teammates while working in a customer support role;
• Excellent verbal and written communication skills;
• Above-average technical know-how;
• Previous experience working in phone, email, and live chat customer support roles;
• Familiarity with e-Commerce, ZenDesk, or any other CRM tools;
• Flexibility and willingness to work on different shifts.

Benefits

• Competitive industry salaries
• Comprehensive benefits packages
• Total Rewards department
• Wellness department
• HR department
• Diversity department
• Internal mobility
• Professional growth