Technical Support Engineer - L1 | with 30K Signing Bonus!!!

We are seeking a Technical Support Engineer - L1 to join our team at TaskUs. The successful candidate will be responsible for providing technical support to customers, meeting internal KPI targets and expectations, and building lifelong relationships. The role requires strong problem-solving skills, technical knowledge, and excellent communication skills.

Requirements

• Working knowledge of major OS - Linux/UNIX systems, Windows OS & macOS
• Virtualization technologies - VMware and Hyper-V
• Experience with BIOS/UEFI troubleshooting and system boot diagnostics
• Hands-on experience with Linux commands & troubleshooting using PuTTY/SSH
• Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs)
• Windows server and workstation hardware troubleshooting
• Windows Server Core management & Administration skills (roles and features, disk management)
• Active Directory permissions (ACLs) & Group Policy
• Familiar with NAS, SAN, Tape, USB, RAID configurations, and virtual storage concepts
• Understanding of file systems (NTFS, FAT, ext4), permissions, backup & recovery concepts and methodologies
• Basic Knowledge of MS Exchange Server, MS SQL & Oracle DB commands
• Familiar with the OSI model & experience with troubleshooting Network stack - TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, Nmap, traceroute, etc)
• Firewall rule configuration and troubleshooting ports block, identifying latency & packet loss
• Excellent written and verbal communication skills

Benefits

• Competitive industry salaries
• Comprehensive benefits packages
• Total Rewards department
• Wellness department
• HR department
• Diversity department