Contact Center Transformation Consulting Senior Manager - Amazon Connect

You will work closely with clients as consulting professionals who design, build and implement initiatives that can help enhance business performance.

Requirements

• Extensive experience delivering large-scale business and technology transformation programs in customer-experience or contact centre domains
• Proven expertise in Amazon Connect, AWS cloud services and CCaaS architectures
• Excellent communication and presentation skills, including ability to influence, negotiate and resolve complex issues

Benefits

• Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions
• Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities